Contact Baji9
Questions about an account, a payment or this website? Our support team answers in Bangla and English, every day of the year.
Ways to reach us
Live chat (fastest)
Open the chat bubble inside the app or after login. Average first reply under 2 minutes, 24/7.
[email protected] for general questions, [email protected] for data requests. We reply within 24 hours on working days.
Partnerships
Affiliate and media enquiries: [email protected]. Please include your website or channel.
Report a problem
Suspicious links, fake apps or underage play: [email protected]. Reports are reviewed within one working day.
Save time with these answers
Login & OTP issues
Most OTP delays clear within two minutes. Check +880 and network, then tap Resend.
Login helpDeposit not credited
Keep your bKash or Nagad TrxID ready. Credits are automatic; if missing after 15 minutes, send the TrxID via chat.
Withdrawal pending
Standard processing is under 30 minutes; first withdrawals may need simple verification. See KYC & AML.
Limits & self-exclusion
Set limits yourself under Profile › Responsible Gaming or ask support to apply them for you.
ToolsResponse times
- Live chat: typically under 2 minutes, 24/7
- Email: within 24 hours (Sunday–Thursday), 48 hours on weekends and public holidays
- Privacy and deletion requests: acknowledged within 48 hours, completed within 30 days
Safety note
Baji9 staff will never ask for your password or OTP. We only contact you from addresses ending in @baji9.me. If you receive a message claiming to be from us from any other address or messaging app, do not respond and report it to [email protected].