Privacy Policy
Your data, our responsibility. This policy explains what Baji9 collects, why, and the choices you have. Last updated October 2026.
1. Information we collect
1.1 Information you provide
- Mobile number, name and date of birth when you register
- Payment details such as bKash or Nagad wallet numbers and transaction IDs
- Identity documents when verification is required for withdrawals
- Messages you send to live chat or support
1.2 Information collected automatically
- Device type, operating system and app version
- IP address and approximate location
- Pages viewed, games played and session times
- Cookies and similar identifiers (see section 4)
2. How we use your information
- To create and secure your account, including OTP verification
- To process deposits, withdrawals and bonuses
- To comply with age-verification and anti-fraud obligations
- To personalise promotions and game recommendations
- To provide customer support in Bangla and English
- To improve app performance and fix errors
We never sell or rent your personal information.
3. Data protection & security
- All traffic is encrypted with TLS/SSL
- Passwords are hashed; OTPs expire within two minutes
- Access to personal data is restricted to trained staff on a need-to-know basis
- Payment data is handled by licensed payment partners
4. Cookies & tracking
We use essential cookies to keep you signed in, preference cookies to remember language and theme, and analytics cookies to understand which pages are useful. You can clear or block cookies in your browser; some features such as staying logged in may stop working.
5. Sharing of information
We share data only with payment providers to process transactions, game studios to run games, identity-verification partners when required, and authorities where the law demands it. Each partner is bound by confidentiality agreements.
6. Data retention
Account data is kept while your account is active and for up to five years afterwards to satisfy legal, dispute-resolution and anti-fraud requirements. You may request deletion of data that is not legally required.
7. Your rights
- Access a copy of the personal data we hold
- Correct inaccurate information
- Request deletion or restriction of processing
- Opt out of marketing at any time via Profile › Notifications
Submit requests through live chat; we respond within 30 days.
8. Underage use (18+)
Baji9 does not knowingly collect data from anyone under 18. Accounts identified as belonging to minors are closed and data deleted. See our Responsible Gaming page.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows the latest revision; significant changes are announced in the app.
10. Contact
Questions about privacy can be sent to the Baji9 support team via live chat or the in-app help centre.