KYC & AML Policy
Know-Your-Customer and Anti-Money-Laundering checks keep accounts safe, payments clean and under-18s out. Here is what to expect.
When verification happens
At registration
Mobile number verified by OTP. No documents needed to browse or make a first small deposit.
Before first withdrawal
Simple identity check: a photo of your NID, passport or driving licence and a selfie.
Large or unusual activity
Source-of-funds questions may be asked for very large deposits or patterns that look unusual.
Ongoing
Periodic re-checks and automated monitoring to detect fraud, multi-accounting and money laundering.
Documents accepted
- Bangladesh National ID card (smart card or paper)
- Passport
- Driving licence
- A recent utility bill or bank statement if address confirmation is required
How checks are done
Upload documents inside the app under Profile › Verification. Automated checks usually complete within minutes; manual reviews within 24 hours. You will be notified by in-app message when verification is complete or if a clearer photo is needed.
Anti-money-laundering rules
- Deposits and withdrawals must use wallets or accounts in the player’s own name.
- Withdrawals are returned to the same method used for deposits where possible.
- Accounts used for third-party transfers, structuring or other suspicious activity are suspended and may be reported to the relevant authorities.
- One account per person. Duplicate accounts are closed and bonuses voided.
Data protection
Verification documents are encrypted in transit and at rest, accessed only by trained compliance staff and deleted when no longer required by law. See the Privacy Policy for retention periods and your rights.
Underage protection
Anyone found to be under 18 has their account closed immediately and funds returned to the source. See Responsible Gaming.
Questions
Verification or compliance questions: [email protected] or live chat.