Frequently asked questions
Everything players in Bangladesh ask most, grouped by topic. Can’t find it? Use live chat or the Contact page.
Registration & login
How do I create an account?
Tap Register, enter your mobile number and a password, confirm the OTP. It takes about a minute. See the registration guide.
I didn’t get the OTP.
Wait two minutes, check coverage and the +880 code, then tap Resend. Contact live chat if it still fails.
Can I change my phone number?
Yes, under Profile › Security, or via support after identity verification.
Can I have two accounts?
No. One account per person; duplicates are closed and bonuses voided.
Deposits & withdrawals
Which payment methods are supported?
bKash, Nagad, Rocket and Upay for local payments; Visa, Mastercard and USDT as well.
What are the minimums?
Deposit from ৳200, withdraw from ৳500.
How long do withdrawals take?
Most bKash and Nagad withdrawals arrive within 30 minutes after verification. Bank cards can take 1–3 working days.
Are there fees?
No deposit fees. Wallet providers may charge their own cash-out fee.
Why was my withdrawal delayed?
Usually a first-time verification check. Upload your NID or passport under Profile › Verification. See KYC & AML.
Playing on Baji9
Are the games fair?
Games come from licensed studios with independently audited RTP; crash games such as Aviator are provably fair.
Is there an app?
Yes, an Android APK and an iOS web app. See the app guide.
Can I try games for free?
Most slots and crash games have a demo mode after login.
Which games are most popular in Bangladesh?
Aviator, cricket betting, Crazy Time and Sweet Bonanza.
Security & responsible gaming
Is my data safe?
Traffic is encrypted and personal data is never sold. See the Privacy Policy.
How do I set a deposit limit?
Profile › Responsible Gaming › Deposit limit. Decreases apply immediately.
How do I take a break or self-exclude?
Choose a time-out (24 hours to 6 weeks) or self-exclusion (6 months to permanent) in the same menu, or ask support.
Who can I talk to about gambling problems?
BeGambleAware, Gambling Therapy and GamCare offer free, confidential help. Links are on our Responsible Gaming page.